County Broadband & Surlingham



After much prompting since May this year, I have finally received a message from County Broadband regarding the installation of full fibre in our village.

it does not make pleasant reading.

“I hope this message finds you well.

We are writing to provide an update regarding our plans to build a full fibre network in your area. After careful consideration and analysis, we regret to inform you that we did not gather sufficient interest to commit to this project at this time.

We understand that this news may be disappointing, and we sincerely apologize for any inconvenience this may cause. Our goal is always to provide the best possible service to our customers, and we will continue to explore opportunities to expand our network in the future.

We appreciate your understanding and patience. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for your continued support.

Best regards,

Kyle,
Customer Care Assistant

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