Vulnerable people will be most at risk so we ask that people protect themselves and relatives and neighbours who could become victims.
- Only accept help off people you know and trust. Never deal with unexpected cold callers
- Do not give your credit or debit card details – give cash and ask for a receipt
- Give them a shopping list in your budget
- You do not have to agree to anything you don’t feel comfortable with
- Police, health workers and others would not call at your house to test for coronavirus or ask for money regarding investigations
- Check the person calling at your door has valid identification, especially if they are dressed in uniform
- Do not transfer any money across to someone who calls you over the phone, banks will not ask for your personal security details
- Do not trust anyone asking for money transfers or cash over the phone
- Do not make shopping purchases from a company or person you do not know and trust. Use a credit card to pay to protect yourselves.
If you feel in immediate danger call 999 or if you know someone is vulnerable and has been a victim of fraud, please contact Norfolk Police on 101 or Action Fraud at or call 0300 123 2040.
You can report scams and suspicious telephone cold calls to Trading Standards via the Citizens Advice consumer helpline on freephone 0808 223 1133.